Affordable Hotel Booking for Global Travelers
By investing in the technology that helps take the friction out of travel, Booking.com seamlessly connects millions of travellers with memorable experiences, a range of transport options and incredible places to stay – from homes to hotels and much more.
As one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, Booking.com enables properties all over the world to reach a global audience and grow their businesses.
Booking.com is available in 43 languages and offers more than 28 million total reported accommodation listings, including over 6.6 million listings alone of homes, apartments and other unique places to stay.
No matter where you want to go or what you want to do, Booking.com makes it easy and backs it all up with 24/7 customer support.
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A Home Away From Home Choose Your Perfect StayHow does Booking.com service work?
We make it easy for you to compare Bookings from many hotels, property owners and other Service Providers.
When you make a Booking on our Platform, you enter into a contract with the Service Provider (unless otherwise stated).
The information on our Platform is based on what Service Providers tell us. We do our best to keep things up to date at all times, but realistically it can take a few hours to update e.g. text descriptions and lists of the facilities that Accommodations provide.
If you would prefer us not to order your search results in our default way, you can sort them in other ways, such as:
- Homes & apartments first. Homes and apartments appear higher up than hotels and other types of Accommodation.
- Price (lowest first). Accommodations with lower prices appear higher up.
- Genius discount first. Genius Accommodations appear higher up than other Accommodations.
- Property rating (high to low). Accommodations with more stars* and/or higher quality ratings* appear higher up.
- Property rating (low to high). Accommodations with fewer stars and/or lower quality ratings appear higher up.
Top reviewed (called ‘Best reviewed’ in our app). Accommodations with higher review scores* appear higher up.
If you see any instances where this isn’t the case, it’s just because we also factor in reliability (i.e. number of reviews). For example, an Accommodation with 1,000 reviews and an average score of 8.2 could appear above an Accommodation with 5 reviews and an average score of 8.3.
Distance from (X). Accommodations that are closer to X (e.g. the city centre) appear higher up the page. (When we say ‘close’, we mean ‘close in a straight line’.)
Property rating. Accommodations with more stars appear higher up. Within each segment (5 stars, 4 stars, etc.) the ones with lower prices appear higher up.
Best reviewed and lowest price. Accommodations with higher review scores appear higher up. Within each 0.5 segment (between 10 and 9.5, between 9.5 and 9, etc.) the ones with lower prices appear higher up.
Personalised recommendations
Some of our recommendation systems make personalised recommendations based on how you have interacted with Booking.com systems such as Destination Postcards, Nearby destinations and our search results.
If you’re based in the EEA, you can change your settings so our recommendation systems do not provide you with personalised recommendations. To do that – if you’re using:
- Our desktop or mobile site: click ‘Manage personalised recommendations’ in the footer
- Our app: tap ‘Manage personalised recommendations’ in the banner.
Even if you do that, we may still retain some information about you so we can give you a more convenient experience. This could be information that you provided (e.g. your phone number or email address), or that we gathered based on how you interact with our Platform.
Your preference (about personalised recommendations) will apply on any device on which you have signed in to your Booking.com account.
If you’re not signed in to your account, your preference will not apply to other devices: it’ll be saved as part of your ‘cookies’, and when that cookie expires, so will your preference.
Prices
The rates displayed on our Platform are set by the Service Providers. We may finance rewards or other benefits out of our own pocket.
When you make a Booking, you agree to pay the cost of the Travel Experience itself and any other charges and taxes that may apply (e.g. for any extras).
Taxes and fees may vary for different reasons, such as the Service Provider’s location, the kind of room selected and the number of guests. The price description tells you whether any taxes and charges are included or excluded. You’ll be able to find more information about the price while you’re booking.
Our Platform provides descriptions of any equipment and facilities that Service Providers offer (based on what they tell us). It also tells you how much extra they’ll cost, if anything.
Help and advice – if the unexpected happens
If you have any questions, or something doesn’t go according to plan, just contact us. You can do this by accessing your Booking, or through our app, or through our Help Centre where you’ll also find some useful FAQs). We handle complaints as soon as possible, treating the most urgent ones as the highest priority
You can help us help you as quickly as possible – by providing:
your Booking confirmation number, your Booking.com PIN code, your contact details, and the email address you used when you booked your stay
a summary of the situation you need assistance with, including how you’d like us to help you any supporting documents (bank statement, photos, receipts, etc.).
What Booking.com offers
Incredible choice
Whether you want to stay in a chic city apartment, a luxury beach resort or a cosy B&B in the countryside, Booking.com provides you with amazing diversity and breadth of choice – all in one place.
Low rates
Booking.com guarantees to offer you the best available rates. And with our promise to price match, you can rest assured that you’re always getting a great deal.
Instant confirmation
At Booking.com, every reservation is instantly confirmed. Once you’ve found your perfect stay, a few clicks are all it takes.
No reservation fees
We don’t charge you any booking fees or add any administrative charges. And in many cases, your booking can be cancelled free of charge.
Secure booking
We facilitate hundreds of thousands of transactions every day through our secure platform, and work to the highest standards to guarantee your privacy. For further details, please check our Privacy Statement.
24/7 support
Whether you’ve just booked or are already enjoying your trip, our customer experience team are on hand around the clock to answer your questions and advocate on your behalf in more than 40 languages. Make sure to check out our FAQ for travellers.
