Discover the World with Agoda
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of 4.2M hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Agoda is a digital travel platform that brings high-value and rewarding travel experiences to people all over the world through the Agoda app and website.
Agoda mission is to empower everyone to be a traveler by offering affordable deals on hotels, flights, activities, and more, with a hassle-free booking experience from start to finish.
Since 2005,Agoda has made searching and booking travel as easy as it should be. Agoda is a travel-tech company with millions of registered customers, 24/7 customer service, supported by a dedicated and diverse team of more than 7,000 people in 26 markets.
Find the Best Deals on Agoda
The Agoda platform makes discounted rates available at approximately 2.9 million hotels and private homes around the globe, ranging from budget options to five-star luxury stays.
You can also book discounted flights, rental cars, and hotel and resort packages at agoda.com and on Agoda app.
Agoda range of accommodation types is diverse—you can book everything from tents to treehouses to tropical villas in more than 200 countries and territories around the world. Plus, we list more than 1.5 million private homes: city apartments, family homes, pool villas—you name it.
Agoda’re constantly introducing new products and promos to make sure you always get a good travel deal, while enjoying flexible hotel booking terms.
Agoda is a service which links hotel bargain-seekers with travel wholesalers. The partners we have chosen are only the largest, most reputable companies with long-time operations in Asia and worldwide, and are affiliated with the following organizations:
- ASTA (American Society of Travel Agents)
- IATA (International Air Transport Association)
- PATA (Pacific Asia Travel Association)
- HKTA (Hong Kong Tourist Association)
- ATTA (Association of Thai Travel Agents)
- TIC (Travel Industry Council)
Agoda organization’s aim is to be the #1 Internet provider of discount hotel rooms and other travel products.
Agoda realize that booking your travel over the Internet is new and all of our efforts are centered around establishing a reputation for quality service and reliability.
For this reason Agoda has also established our “Shop Safe and Privacy Guarantee” to enable you to use Agoda service with confidence.
Unique Features of Agoda.com for Travelers
1.Agoda Preferred
When you see Agoda Preferred, you’ve found a trusted and verified property with a long-standing relationship as an Agoda partner.
2.Agoda Special Offers
Agoda Special Offers are hotel packages with extra perks and savings. Get the full list of benefits for the deal you’re viewing by clicking on the info icon.
3.Agoda Cash
What is Agoda Cash? It’s one of Agoda’s loyalty rewards offered to bookers. After booking a room at a property with this icon, Agoda rewards you with Agoda Cash, which you can use as a discount on future bookings.
4.Agoda VIP program
This Agoda loyalty program starts rewarding you with Silver status as soon as you make two bookings within two years – and you don’t even need to sign up (though you can save more if you do).
Continue booking to qualify for deals with greater, bigger, and very VIP hotel benefits by climbing the ranks through Gold and Platinum to reach the ultimate level of savings with VIP!
5.Mix and Save
Mix and Save gets you lower prices when you book a mix of the cheapest rooms at your chosen hotel during your stay dates.
6.Monthly Stays
Monthly Stays are special deals on stays of 30 nights or more.
7.Day Use
Day Use offers deals on day rates at hotels (available in select countries only)
8.Bundle & Save
Bundle & Save gives you more savings when you book flights and hotels, or two or more hotels, together at the same time.
9.GroupBuy sales
These special sales give you the chance to unlock special savings when a certain amount of people opt in.
10.Travel guides
Find inspiration and information on the best hotels, activities, and attractions in destinations around the world.
11.GoLocal
Discounts on domestic hotel and private-home rates, supporting in-country travel.
12.GoLocal Tonight
Discounts on same-day stays, supporting neighborhood staycations.
13.Hygiene Plus
This badge is self-awarded to properties that adhere to international healthcare standards, such as disinfecting rooms, sterilizing equipment, and providing hand sanitizer.
14.Easy Cancel
This badge signifies properties offering free cancellation up to 24 hours before check-in.
15.Multiple payment options
Customers can choose how they want to pay, with the choice of credit and debit cards, cash, PayPal, and even installment payments.
Best Price Guarantee
Agoda offers the following “Best Price Guarantee”. If you have reserved a hotel room through Agoda and then show us that you can book the same room for the same dates and conditions at a lower rate that is viewable and bookable either on Agoda platform or another website, we will, at our sole discretion, either match that rate or credit the difference in AgodaCash to your Agoda account.
Submitting a Claim
Please collect the following information before completing the Best Price Guarantee Claim Form
• Your Agoda Booking ID.
• The address of the website where you found the better rate.
• The name of the hotel, city and country.
• Up to three screenshots of the competitor website or Agoda platform in which the room availability, room type, promotion type, and room rate for the required dates of your stay are clearly indicated.
• PLEASE NOTE: You don’t need to make an actual booking of this lower rate you found.
A valid Best Price Guarantee Claim Form must be submitted before 11:59 PM of the day before the check-in day to claim the Best Price Guarantee.
Agoda Reservation Guarantee
Reservations secured via Agoda are backed up by our Reservation Guarantee. If your confirmed reservation is not available or cannot be honored by the property, immediately contact our 24/7 Customer Service at the contact number(s) listed in your confirmation email.
Agoda Customer Support Specialists will seek alternative accommodation at a convenient and comparable property, for your approval.
Should you not approve any alternative accommodation, Agoda will offer a full refund of the price paid for the original accommodation.
Agoda Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, agoda does not charge a processing fee for cancellations
Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email.
Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part.
Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. Agoda must be notified of all cancellations within Agoda normal office hours from 08:00-18:00 (GMT+7).
Agoda Refund Policy
1.Agoda is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the hotel.
If a penalty charge is incurred, this will be deducted from the amount refunded.
2.Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 14 days prior to arrival at the hotel.
The penalty charge is usually one-night stay, unless specified on the confirmation email.
3.Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay (Agoda does not charge a processing fee for cancellations) within 10 days of receiving the request.
Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable penalty charge will be deducted from the amount refunded.
4.Shortened stays, in most cases, will be refunded within 10 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process.
If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay.
If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.
Disclaimer
1. Agoda makes every effort to ensure that any materials or rates displayed on this website are accurate as at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position.
2. Agoda hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website.
3. While Agoda makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid, we hereby expressly disclaim any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.
4. In case of any discrepancies between the English language content/version of this website including its policies and a translated version, the English language version will prevail.
